Privacy policy

Information We Collect

We may collect the following information when you interact with our website or services:

• Name
• Phone number
• Email address
• Company name
• Service inquiries
• Communication preferences
• Any information voluntarily submitted through forms, SMS, email, or phone calls

How We Collect Information

We collect information through:

• Website contact forms
• SMS/text communication
• Email communication
• Phone calls
• Service inquiries
• Direct customer interactions

How We Use Information

We use collected information to:

• Respond to inquiries
• Provide concrete finishing services
• Coordinate project scheduling
• Send service updates
• Send requested estimates or information
• Communicate regarding projects and support
• Improve our customer experience and operations

SMS & Communications

By providing your phone number, you consent to receive conversational text messages, service updates, scheduling communications, and customer support messages from GTA Concrete Finishers.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message.
• For assistance, reply HELP or contact us directly at info@gtaconcretefinishers.ca.
• Consent to receive text messages is not a condition of purchase.
• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Customer opt-in data is never sold, rented, or shared for marketing purposes.

Data Sharing Policy

• We do not sell customer information.
• We do not share customer data for advertising or promotional purposes.
• Information may only be provided to service providers necessary for operating our business and delivering requested services.
• SMS consent data is never sold, rented, or shared with third parties or affiliates for marketing purposes.

Cookies & Tracking Technologies

• Currently, our website does not actively use advertising pixels or advanced behavioral tracking technologies.
• Basic website functionality and hosting systems may collect limited technical information such as browser type, IP address, and device information for security and operational purposes.

Data Security Practices

• We implement reasonable security measures to help protect your information from unauthorized access, misuse, or disclosure.
• Information submitted through our website and communication systems is stored securely through trusted service providers.

Data Retention

We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Third-Party Services

We use GoHighLevel as our CRM, communication, and customer management platform.

GoHighLevel may process and securely store:

• Contact information
• Communication history
• Form submissions
• Email and SMS interactions
• Workflow automations

These services are used solely for operating our business and servicing customers.

Your Rights & Choices

You may request to:

• Access your information
• Update your information
• Delete your information
• Opt out of communications

To make a request, contact us using the information below.

Opt-Out Instructions

• You may opt out of SMS communications at any time by replying STOP.
• You may opt out of email communications by following the unsubscribe instructions included in emails or by contacting us directly.

Children’s Information

• Our services are not directed toward individuals under the age of 13.
• We do not knowingly collect personal information from children.

Changes to This Policy

• We may update this Privacy Policy periodically.
• Any changes will be posted on this page with an updated revision date.

Contact Information